I am a User Experience (UX) Designer, Researcher, Strategist, and creative problem-solver. I focus my work on healthcare.
I’m currently consulting with clients who need help with:
User experience design, research and strategy
Product management
Human-centered and service design
Writing (UX writing for products and websites, case studies, and more)
I also offer Visual Thinking Seminars to help your team think and collaborate better.
How I work
I’ve worked with healthcare startups, a health data non-profit, design agencies, and an academic medical center. I have led design on mobile and web products for diverse healthcare stakeholders (patients, nurses, doctors, staff); I’ve also designed better service experiences for patients and families who are ‘using’ the healthcare system. Check out some case studies, or read on to learn more about how I work.
I extensively use design research to look, listen and learn about problems. (But I love creative collaboration too much to stop at research.)
I excel at and love creating order out of chaos. Whether distilling research insights or organizing a giant spreadsheet, I enjoy getting elbow-deep in minutiae. And then cleaning it up.
I prototype and test solutions to rapidly learn and adjust. It’s the only way.
I use visualization to model ecosystems, communicate findings, and better understand complex relationships.
I write to simplify complex ideas, articulate products and designs, tell stories, and untangle my thoughts. Here’s more about my writing.
I find ways to co-create – with patients, doctors, “users,” and each other. The best work happens when we bring others into our process, so I spend lots of time facilitating and listening.
People tell me I’m the glue that keeps a project together. Collaboration and communication come naturally to me.
You might say I’m a designer with a PM bent; I help teams carry projects through the finish line. I love this work, and I love working with teams!
“Katie is an outstanding lead designer and amazing communicator with an exceptional product vision. Her ability to conceptualize and bring innovative ideas to life was crucial to the development of many features of our product.”
More about me
As a longtime patient and patient advocate, I have a deep understanding of the problems patients face, and through my personal experiences and past research & design projects, I have developed a strong sense of providers’ pain points.
I’ve dabbled in various personal communication tools to help illustrate my symptoms for my healthcare providers, and I am passionately interested in finding other ways of improving patient-provider communication.
Heck, I started a company, Pictal Health, to address this problem.
I created a ‘designer’s oath’ as part of a collaborative ‘code of ethics’ written by a number of healthcare designers
I’m a connector of people and ideas. I believe in the power of personal relationships and cross-pollination of ideas to enrich our communities, ideas, and well-being. I maintain close connections with forward-thinking patients and providers all around the country, and I co-organized a healthcare innovation meet-up group in Burlington, VT that grew to over 700 people.
When I’m not working you can find me hiking, telemark & nordic skiing, admiring my rock collection, working in my garden, attending farmer’s markets, finding cute dogs to pet, watching true crime television, eating chocolate, and wearing costumes.
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