Using Data and Customer Insights to Drive Design
Vermont Web Marketing Summit, Burlington, VT, October 2016
Andy Campbell and I presented on how we at the UVM Medical Center have used quantitative and qualitative data – analytics, heatmaps, interviews, surveys, and usability testing results – to make design changes and help set our team up for a total redesign. We give specific examples of how what we learned translated to design tweaks, and we do a deep dive on how we’ve used personas and design principles in our process.
Panel: ‘Designing Within a Hospital System: Challenges and Strategies’
HxRefactored, Boston, MA, April 2016
I helped organize and moderate a panel of designers who work within hospital systems so that we could discuss and share information about the unique challenges we face, and how we are addressing those challenges in our diverse institutions. Jeremy Beaudry and I represented University of Vermont Medical Center; we had Nick Dawson from Johns Hopkins Sibley Hospital; Matt Van Der Tuyn from Penn Medicine; and Lenny Naar from the HELIX Centre in London.
Workshop: ‘New Definitions of Patient Engagement’
HxRefactored, Boston, MA, April 2016
Along with my colleague Jeremy Beaudry, I co-led a workshop that guided participants through a series of creative and storytelling exercises intended to help redefine the problematic term ‘Patient Engagement.’
Workshop: ‘Participatory Design: the beating heart of collaborative innovation’
UX Strategies Summit, San Francisco, CA, November 2015
Along with Susan Dybbs, I co-led a workshop to help attendees at the UX Strategies Summit learn about Participatory Design. We led the group through exercises intended to help them understand what it is like to be a participant in a participatory design session, and then we helped them understand what went into that exercise and how to plan their own session. I’ve captured resources about participatory design, for anyone who is interested, here.
Panel: Implications for Sharing and Receiving Personal Health Data
VITL Summit, Burlington, VT, October 2015
I moderated this panel on bringing patient-generated data into the clinical setting. On my panel were Nina Gilmore, a patient and business intelligence designer; David Haddad, Executive Director of Open mHealth; and Marie Sandoval, Internal Medicine physician.
Designing with Empathy
UX Burlington, Burlington, VT, June 2015
This talk covered the basics about what user research actually is, how to do it, and the value it brings to the design process; I also cover some very specific, interface-level examples of how user research has impacted designs. Slides below, and video is here.
Spreadsheet from Hell
Quantified Self Conference, San Francisco, CA June 2015
I presented an ignite talk on my personal experience with tracking my health using a spreadsheet. I don’t enjoy tracking, but I do it; and I color my spreadsheet with a fiery palette. Thus, spreadsheet ‘from hell.’ Slides are below:
Co-Design: Bringing Users into the Process
Design for Health course at Stanford, May 2014
Co-presented a session on Co-Design, along with Nick Dawson, to an audience of medical students, community members, and a live twitter audience.
Better Healthcare by Design: How Data Visualization, Behavior Change Techniques, and User-Centered Design Can Create Successful Products
Digital Health Conference, November 2013
Moderated a panel on Design + Healthcare, featuring three awesome designers I am proud to know: Steve Dean, Molly Lafferty, and Dustin DiTommaso. Here are our slides.
Workshop: ‘All together now: leveraging Participatory Design to create innovative and user-centered healthcare solutions’
Stanford Medicine X, September 2013
Led a Participatory Design workshop with Susan Dybbs – then at Cooper, now at Collective Health.
Help me visualize my damn data!
Eyeo Festival, June 2013
I gave an ignite talk to a large room containing some of the world’s preeminent data visualizers and creative coders. The topic was about my health history timeline, and the value of helping patients *like me* visualize our health data.
Patient Innovators and Instigators
Healthcare Experience Design , March 2013
I love to collect examples of patients who have used their unique strengths to help solve their own problems. I organized a panel of patients who have used design and statistics skills to create unique solutions for themselves.
Measuring Memories: What I learned from visualizing my medical story
Stanford Medicine X, September 2012
I gave an ignite talk to an audience of clinicians, entrepreneurs, designers, and patients about how I created a visual timeline of my health story and used it to better communicate with my doctors. For more on this topic, see this blog post.