I am a User Experience (UX) Designer, Researcher, Strategist, and creative problem-solver. I focus my work on healthcare.
My mission: to help patients tell their stories and help providers focus on the work they love through thoughtful UX design & research and close collaboration with fun, talented people.
How I work
I love to collaboratively sketch, brainstorm, talk to and learn from actual users, facilitate conversations, solve difficult problems, manage project details, and work closely with my team. I use visualization to model ecosystems, communicate research findings, and better understand complex relationships.
I have led projects and teams that have worked together to design mobile and web products intended for use by a variety of healthcare stakeholders (patients, nurses, doctors, staff); I have also worked to create better service experiences for patients and families who are ‘using’ the healthcare system.
People tell me I’m the glue that keeps a project together. Collaboration and communication come naturally to me. You might say I’m a designer with a project management bent.
My secret powers
As a longtime patient and patient advocate, I have a deep understanding of the problems patients face, and through my personal experiences and past research & design projects, I have developed a strong sense of the obstacles providers are facing. I have dabbled in personal communication tools that illustrate my symptoms for my providers, and I am passionately interested in finding other ways of improving patient-provider communication. Here is a link to a worksheet template for patients to use to create visual representations of their health history and symptoms.
I created a ‘designer’s oath’ as part of a collaborative ‘code of ethics’ written by a number of healthcare designers:
I’m a connector of people and ideas. I believe in the power of personal relationships and cross-pollination of ideas to enrich our communities, ideas, and well-being. I maintain close connections with forward-thinking patients and providers all around the country, and I organize a meet-up group dedicated to healthcare innovation in Burlington, VT that has grown to over 600 people.
I write to understand
In my spare time…
When I’m not working you can find me hiking, telemark & nordic skiing, running, watercolor painting, attending farmer’s markets, finding cute dogs to pet, and watching true crime television.