About

I am a User Experience (UX) Designer, Researcher, Strategist, and creative problem-solver. I focus my work on healthcare. I’m currently working on starting Pictal Health, a company that helps people tell their health stories visually. I also offer Visual Thinking Seminars to help your team think and collaborate better.


I have led projects and teams that have worked together to design mobile and web products intended for use by a variety of healthcare stakeholders (patients, nurses, doctors, staff); I have also worked to create better service experiences for patients and families who are ‘using’ the healthcare system.


How I work

I love to collaboratively sketch, brainstorm, talk to and co-create with users, facilitate conversations, solve difficult problems, manage project details, and work closely with my team.

I love design research: the looking, listening and learning…

…and finding order in chaos.

I use visualization to model ecosystems, communicate research findings, and better understand complex relationships.

I’ve seen the best work happen when we co-create – with patients, doctors, “users,” and each other.

People tell me I’m the glue that keeps a project together. Collaboration and communication come naturally to me.

You might say I’m a designer with a project management bent. Did I mention I love working with teams?

Learn more about my personal guiding principles >
See what my design process looks like >

My secret powers

As a longtime patient and patient advocate, I have a deep understanding of the problems patients face, and through my personal experiences and past research & design projects, I have developed a strong sense of the obstacles providers are facing. I have dabbled in personal communication tools that illustrate my symptoms for my providers, and I am passionately interested in finding other ways of improving patient-provider communication.

I created a ‘designer’s oath’ as part of a collaborative ‘code of ethics’ written by a number of healthcare designers:

designersoath

I’m a connector of people and ideas. I believe in the power of personal relationships and cross-pollination of ideas to enrich our communities, ideas, and well-being. I maintain close connections with forward-thinking patients and providers all around the country, and I co-organize a meet-up group dedicated to healthcare innovation in Burlington, VT that has grown to over 600 people.

I write to understand

Writing helps me untangle my thoughts about design, healthcare, and my own health. Lately, I post to Medium. More on my writing here.

In my spare time…

When I’m not working you can find me hiking, telemark & nordic skiing, admiring my rock collection, watercolor painting, attending farmer’s markets, finding cute dogs to pet, watching true crime television, eating chocolate, and wearing costumes.

You can learn more about my professional self on LinkedIn.